FAQs

About Us

What is the difference between AXEMediaTV and other cable/satellite media providers?

A: AXEMediaTV gives you the same channels including premium ones that other providers charge extra ALL for only $39.00 a month. You get 5000+ HD TV Channels and thousands of on-demand movies all included for one low guaranteed price.

What devices will AXEMediaTV work on?

A: You can watch AXEMediaTV on any modern TV with HDMI cable connection connected to any media player. The Amazon FireTVstick and FireTV is a proven media player that works perfectly with our hosting support service. You can also watch AXEMediaTV on your PC/Mac computers, laptops, iPhones, iPads and Android-powered phones and tablets.

What is IPTV?

A: IPTV (Internet Protocol Television) uses Internet technology to send television programming to your TV or devices using a broadband Internet connection for local and top international programming directly to your home without a cable set top box or satellite dish.

What is the difference between traditional and satellite IPTV programming?

A: Traditional satellite dish requires the customer to install a dish on their home. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.

Who is AXEMedia and where are they located?

A: AXEMedia LLC is a Nevada privately held company with multiple holdings and business lines.

Ordering/Product

What do I get for the $39.00 monthly service?

A: Every $39.00 monthly AXEMediaTV paid streaming support service allows you to enjoy unlimited HDTV AXEMediaTV on 2 devices simultaneously. Works on most media players, tablets, phones, Android devices, iPhones, iPads and Google Chromebooks. Also works on Big Screen TV’s with an Amazon FireStick or an Apple TV device, simply load or App on to it.

How do I order?

A: Very simple, just decide if you want the ability to stream on 2, 4 or 6 devices simultaneously, click Purchase, enter your contact information including real phone and email so we can transmit your Welcome Email, Order Receipt, and Login Credentials. Follow the Instructions in 3rd Email to install one of the applications, then enter your username/password and start watching!

Can I use my service on multiple devices?

A: YES (1) $39 monthly includes 2 streaming support service and can be installed on multiple devices but you can only watch on 2 devices simultaneously.

How much does it cost for additional streams?

A: Support for 2 simultaneous streams installed on unlimited devices $39 per month
Support for 4 simultaneous streams installed on unlimited devices $52 per month
Support for 6 simultaneous streams installed on unlimited devices $65 per month

How many channels are there?

A: There are over 5000 of the top HD SD channels from live sports and news to all the premium channels. Please do not exaggerate the numbers. You can view list in the Channels in the List Section.

Are there commercials showing on AXEMediaTV channels?

A: Yes! You see the same exact programing and commercials showing on all cable and live TV shows.

Can I use AXEMediaTV anywhere?

A: Anyone with a good internet connection can use the service. You can watch (stream simultaneously) on up to 2,4 or 6 devices at once depending on your purchase.

What type of internet service do I need to operate my AXEMediaTV?

A: Any high-speed internet service connections such as DSL, ISDN, FIOS, CABLE, WI-FI, and Satellite broadband that provides a minimum 25 mbps speed will operate our AXEMediaTV service. Yes, even your cell phone or hotspot. Check with your cell phone provider on the speed and data package you have.

I am not in or from USA, CANADA, MEXICO or the UK. can I still be a customer?

A: Yes. Our service is available worldwide to everyone if you live in a country listed in the order drop down list during signup process. Please be advised that our Customer Support is English speaking only.

Can a friend use my account?

A: No, sorry, sharing the account could cause your account to stop working.

Is there a Free trial available?

A: No there is not. We feel with the 30 day money back guarantee and the value we offer, you will have plenty of time
to see if AXEMedia TV and streaming is for you. If not for you request a full refund through support with in 30 days

How long it takes to get my order?

A: We deliver all order details by email and answer all support tickets in less than 24 hours. We do not provide instant activations at this time but in near future we will.

How do you deliver my service/streaming/IPTV?

A: We will deliver your Account Username login and password credentials via email so, make sure to use your correct email, address and phone number when you order.

How do I reach Support? (ENGLISH/SPANISH ONLY)

A: You can contact our AXEMedia Support at support@AXEMedia.TV

Payments

What payment methods do you accept?

A: It may vary from time to time, but we usually always accept Visa, Mastercard, American Express, Discover, and PayPal. Pay with your Debit/Credit Card through our secure payment gateway with automatic currency conversion and no hidden fees.

Can you take my monthly charges out of my commissions?

A: Currently we are not set up to do those types of offsets seamlessly but is something we are looking to do especially as we grow our International customer audience.

Are there any activation fees or contracts, or long-term commitments with AXEMediaTV?

A: No. We believe in providing great service and value and you’ll continue to use AXEMediaTV because you are getting more value not because you are locked into a contract.

Does my service start to be active right after I make a payment?

A: Service is active from the moment we send your activation credentials in your e-mail. It should never take more than couple hours (unless ordered after hours) but usually pretty quick.

Do I get billed each month?

A: No, we do not bill you, this way there are no surprises, when it is time to renew system will automatically process your recurring payment until service is cancelled.

How do I renew?

A: Depending on how you started most customers are on a recurring payment. Your app will show you when the subscription is running out and your credit card will be charged on the same day each month. If you have issues renewing please contact our support staff.

Is there a grace period if my credit card fails to process as agreed?

A: You will be notified immediately by email if this situation arises. Please be advised you have up to 72 hours to rectify situation before you are in jeopardy of losing your customer rewards team.

Is there a credit check?

A: No! we do not do credit checks, ever, no contracts, ever, just easy to watch affordable TV!

Is there a service contract?

A: No, there’s never a contract, order as many simultaneous streams as you like.

What’s your 30-Day Money Back Guarantee and refund policy?

A: During your first 30 days of service, if you are not 100% satisfied with your purchase AXEMediaTV offers a 30-Day Money Back Guarantee.
To cancel and request a refund during first 30 days for your AXEMediaTV Monthly streaming simply send an email to support@axemedia.tv . Once we receive your request, we will send you an email to notify you that we have received your request.
Refund request for AXEMediaTV Service will be processed within 24 hours and a confirmation email will be sent to the email address we have on file. To complete your refund request please provide your customer name, email address and billing address to in your email request. We will also notify you of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Devices

What devices does it work on?

A: You can watch TV on all android boxes, phones, tablets, windows pc, and mac. iPhone and iPads. for your Big Screen TV, you can use either the Amazon FireStick or an Apple TV device and load our AXEMedia TV app to it.

How many devices can I use?

A: You can watch programming on up to 2 devices at once. if you try to watch on a 3rd device at the same time, it will not work.

Which set-top box do I need to watch your IPTV?

A: NO Set Top Boxes are required. Currently our IPTV service can be watched on MAG Devices, AVOV, Kodi IPTV Stalker or a STB emulator for Android devices. Smart TV is also supported but please ask for M3u Line.

Can I keep my current cable TV provider and still have your service?

A: Yes! If you want to have your current provider and all our shows you can have both. In fact, we’ll show you how you can get AXEMediaTV service at NO COST by referring 4 people.

What countries does AXEMediaTV service work in?

A: AXEMediaTV works worldwide. Anywhere you have an internet connection with a minimum of 25 mbps speed for optimal streaming.

How do I check my internet speed & quality?

Please use speed test server below to test your internet connection. Do this few times through the day to get a good idea of overall internet speed available to you. A stable 25.0 Mbps is the minimum requirement. http://www.speedtest.net/

Can I use the AXEMediaTV service if I live in an apartment?

A: Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or as a satellite TV dish cannot be installed at your home. Often traveling? Take the IPTV and watch your favorite programs on the go or at the temporary destination.

Can I buy AXEMedia IPTV if I’m not disqualified for satellite service?

A: Yes, you can buy and use IPTV if you do not qualify for a satellite TV service. Since IPTV delivers international programming to your TV via the Internet, no satellite dish is required. Moreover, to qualify, you need a high-speed internet connection of at least 25.0 Mbps or higher.

Why can’t I access my account?

A: First, please check your network connection, reboot your router and device, and then try again.
Secondly, if your network connection doesn’t have a problem, please check whether your account is used on other devices. You cannot view from more than 2 devices at the same time

How to check my device?

A: – Check if you entered your activation details correctly.
– Check your network connection, reboot your router and device, and then try again.
– If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
– Your Internet needs to be minimum b Mbit Download and 1 Mbit upload speed.
– Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– If your network connection is no problem, please check whether your account is used on other devices.
– Please visit www.whatismyip.com by using a computer, and send us IP Address you see displayed for restoration.
– Check if the device/app/program got the latest software and firmware updates.
– Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
– Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
– Check if your ISP having problems in your area
– Try uninstalling and reinstalling your app/program, your activation will not be lost.

My channels are not working?

A: We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service.
Please use the guidelines below before reporting a channel:
– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
– Is this happening on all channels? If it is, you need to check on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)

Channel Issues?

A: If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Buffering on channels?

A: Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause: The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

Some channels only has sound without video?

A: Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:
1. Go to Settings in your device/app/program.
3. Choose Native for the Decoder.
4. Restart.

Some channels are not working (black screen/broken voice)?

A: We cannot promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

My m3u link is not working?

A: If the link is not working, always check the link on PC using the VLC software. If it works, it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us if the link does not work on your PC after troubleshooting.

Can’t watch I am blocked?

A: Please check whether your account is “in use” on other devices.
If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 2 devices at the same time, otherwise your account would be banned soon because of automatic security defense.
We only restore it for 2 times for 1 subscription. If your account is banned again after restoration, please contact us.
*If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.